Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept returns, exchanges, and cancellations
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
At TheRionJewels, we value your privacy and are committed to protecting your personal information.
We collect only the information necessary to process your order, provide customer support, and improve your shopping experience. This may include your name, shipping address, email address, payment details (processed securely by Etsy), and order information.
Your personal information is never sold or shared with third parties for marketing purposes. We only share information when necessary to complete your order, comply with legal requirements, or provide shipping and payment services.
We take reasonable steps to protect your information and keep it secure. You may contact us at any time if you have questions about your personal data or would like to request access, correction, or deletion where applicable.
By purchasing from TheRionJewels, you agree to this Privacy Policy.